Contact

Delete your Beamin account

App: Beamin (com.perlicom.beamin)

This page is for Beamin for Android (package com.perlicom.beamin) and the Beamin web app at beamin.io, published by Perlicom Systems Limited. Beamin has its own accounts: you sign in at beamin.io/login. Full detail is in the Beamin Privacy Policy.

Every Beamin login is its own account, and a deletion covers only the account that asks for it. Deleting your account does not delete anybody else's account, even if you invited them to your team or they invited you to theirs.

In the app (fastest)

  1. Open Beamin, open the menu and go to Settings.
  2. Under Account actions, tap Delete account.
  3. Type DELETE and tap Delete.
  4. If you did not sign in within the last 10 minutes, pick your Google account to confirm it is you. If you sign in another way, sign out, sign back in and delete your account within 10 minutes, or use the web steps below.

Your account is deleted immediately and you are signed out. This cannot be undone.

On the web

  1. Sign in at beamin.io/login and open Settings.
  2. Under Delete account, choose Delete.
  3. If you did not sign in within the last 10 minutes, sign in again, the same way you normally sign in, to confirm it is you.
  4. Type DELETE and choose Delete my account permanently.

By e-mail (if you can no longer sign in)

E-mail support@perlicom.com from the e-mail address you sign in to Beamin with, with the subject "Delete my Beamin account".

  • The request must come from the account's own e-mail address. A request from any other address is refused, or we ask for proof that you control the account before doing anything.
  • We confirm before acting. We reply to the account's e-mail address asking you to confirm. Nothing is deleted until you confirm from that address.
  • We normally reply within a few working days, and we complete a confirmed deletion within one month. An e-mailed request is never actioned instantly.

Before you delete

  • Recordings. Deleting your account deletes your recordings, including the video files and the older recordings that were archived when you went over your plan's limit. Save any you want to keep first.
  • Subscriptions. A plan paid by card on beamin.io stops renewing when the account is deleted. A subscription bought through Google Play is cancelled for you when you delete the account, so Google does not charge you again; you are not refunded for the time left. If we cannot cancel it, the deletion stops and tells you to cancel it in Google Play (Payments & subscriptions > Subscriptions) first.
  • Teams. If you own a team, its member list and pending invitations are removed. The members keep their own accounts.

What is deleted

  • Your account record: name, e-mail address and the sign-in details from Google or your e-mail link, so the account can no longer sign in.
  • Your contacts, contact requests and the people you blocked.
  • Meetings you host and scheduled, your meeting participation, meeting notes, your notes, your recordings (the video files and any archived copies) and their transcripts.
  • Direct messages you sent and received, meeting chat messages, files you shared, and the chat groups you own.
  • Your team membership, and the member list and invitations of a team you own.
  • Your devices, push-notification tokens, app sign-in tokens and e-mail sign-in links.
  • Your mobile number, your usage statistics, your notifications, and any location you chose to share in the web app.

What is kept, and for how long

  • Billing records: the invoices and credit notes we issued you, and the records of your payments, refunds, cancellations and chargebacks. Irish tax law requires us to keep these for 6 years (VAT Consolidation Act 2010 s.84, Taxes Consolidation Act 1997 s.886), and GDPR allows it (Article 17(3)(b)). Your e-mail address is removed from the payment records, which are marked as belonging to a deleted account.
  • A record that the account was deleted: the account's ID and the date, kept as evidence that we did what you asked.
  • Our system backups are kept for 14 days on a rolling basis, so a copy of deleted data can remain in them for up to 14 days after the deletion.
  • Server logs (date, request, IP address) are kept for at most 90 days.
  • Security records of account actions (such as sign-ins and the deletion itself, with the time, IP address and browser or app version) are kept in our live security log for 90 days and then in a security archive, to protect the service and to deal with abuse and legal claims.

Questions

Perlicom Systems Limited (company number 546999, Ireland)
E-mail: support@perlicom.com